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Ann Handley

Writer. Speaker. Marketer.

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JetBlue

Twitter Helps Me Get My Lost Book Back, and What You Can Learn from It

Show Your Work by Austin Kleon

Last Wednesday I flew from Boston to Philly on a midday JetBlue flight. I’m a nervous flyer, even when the weather is cooperating. Last Wednesday, it was not. It was stormy and rainy, and so the flight bounced around aggressively in those 59 hellish (for me) minutes; by the time we landed at PHL airport, […]

Filed Under: Annarchy, Business, Social Media Tagged With: ann handley, austin kleon, customer service or marketing, JetBlue, social media customer service, twitter

JetBlue: When a Marketing Slogan Is More Than Marketing Slogan

JetBlue

Most commercial air travel experiences are exercises in endurance, not anticipation: “I suppose vacation will be fun, but I really can’t wait to spend 6 hours bouncing around in a cramped tin tube getting there!” said no one ever. I would feel this way even if I didn’t hate to fly with a passion, which […]

Filed Under: Annarchy, Business, Social Media, Technology, Travel Tagged With: business travel, customer service, JetBlue, marketing, marketing slogan

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