social media customer service

We all routinely deal with inconveniences and annoyances—so routinely that most aren’t even worth griping about half the time. We’re just that used to poor service, and mediocre treatment, and apathetic reps, and inflexible business policies, and Press 1* to Return to the Main Menu. The bar for impressive customer care is so low, in fact, it’s practically on the ground, lying like a stick in the dirt—right alongside our humanity. All companies need to do, to deliver good service, is do the minimum. All they need to do is step over that stick, as my friend Joey Coleman says. At least I think that’s what Joey says. I should probably look it up. But I refuse to, because I refuse to pay Delta Airlines another nickel of my hard-earned money. The money that I earn, in part, flying from place to place almost every week, on airplanes exactly like […]