Annecdote: Tea Time
It’s alarming to talk with someone on the phone and realize they suspect you are a liar. This past week I received, via FTD, a belated birthday package—a gourmet basket with some of my favorite things. Like tea, biscotti, and dried apricots. There was a warm message on the card accompanying it, wishing me lots of post-celebration, feet-on-the-ottoman relaxation this autumn… but there was no signature. No name. In effect, I got a thoughtful gift from someone I couldn’t thank for their thoughtfulness. Weird. I called the customer service number in the packaging, and someone named Danielle answered. (On a Saturday afternoon… Kudos, FTD!) I explained the predicament, and Danielle said she understood but couldn’t tell me who sent the package. “You mean you can’t tell me, as in you don’t know?” I asked. “Oh, I know who sent it,” Danielle said. “But it’s just that I can’t reveal it […]
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