JetBlue: When a Marketing Slogan Is More Than Marketing Slogan

Most commercial air travel experiences are exercises in endurance, not anticipation: “I suppose vacation will be fun, but I really can’t wait to spend 6 hours bouncing around in a cramped tin tube getting there!” said no one ever. I would feel this way even if I didn’t hate to fly with a passion, which I do. There’s simply too much out of a passenger’s control to make flying most commercial carriers anything to celebrate: Tightly packed with strangers who may (or may not) be a pleasure to sit close to; mechanical delays; weather issues… It was the latter that caused my flight from Chicago’s O’Hare to Boston to be delayed by two hours on a recent Friday night. Severe thunderstorms in the originating city had delayed our JetBlue plane, so it was late getting to O’Hare, which meant that it wasn’t where I expected it to be when I […]

JetBlue: When a Marketing Slogan Is More Than Marketing Slogan Read More »