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Ann Handley

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FTD

Annecdote: Tea Time

Ohh Alright

It’s alarming to talk with someone on the phone and realize they suspect you are a liar. This past week I received, via FTD, a belated birthday package—a gourmet basket with some of my favorite things. Like tea, biscotti, and dried apricots. There was a warm message on the card accompanying it, wishing me lots […]

Filed Under: Annecdote, Humor Tagged With: birthday, customer service, FTD, Humor, online privacy, privacy

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